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Shipping& returns.
Every order is sealed in its cylindrical box and tracked to your door, with updates on WhatsApp.
Delivery zones
| Zone | Standard | Complimentary over | Express | Delivery time |
|---|---|---|---|---|
| Oman | OMR 2.000 | OMR 40.000 | + OMR 4.000 | 1–2 working days |
| GCC | OMR 6.000 | OMR 80.000 | + OMR 4.000 | 2–4 working days |
| International | OMR 15.000 | OMR 150.000 | + OMR 4.000 | 5–8 working days |
Prices shown in your selected currency. Duties and taxes for international orders may apply on arrival.
Returns
Simple, within 14 days.
Unopened products in their original packaging may be returned within 14 days of delivery.
Request
From your account, or by message to the concierge.
Pack
Return the sealed box with its authentication card.
Collection
We arrange a courier collection in Oman and the GCC.
Refund
Refunded to the original payment method within 5–10 days.
Dispatch
Orders placed before 14:00 Muscat time on working days are dispatched the same day. Bank-transfer orders are dispatched once payment is received.
Tracking
You receive a tracking link by email and WhatsApp as soon as your order leaves us.
Damaged items
If your order arrives damaged, contact the concierge within 48 hours with a photo, and we will replace it.
Exceptions
For hygiene reasons, opened products cannot be returned unless faulty. Digital gift cards are non-refundable.